- Excellent written and verbal communication skills in French. Good knowledge of English.
- Previous experience in a customer-centric role, ideally in live customer support.
- Extremely organized and able to manage tasks with a sense-of-urgency.
- Logical thinker, who naturally looks to build efficient processes.
- Tech-savvy with strong problem-solving skills.
Описание на позицията
In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency. Join our new team and work with amazing minds that change the way goods are delivered in urban areas.
We are looking for 10 people for the LiveOps with French position!
WHAT WE OFFER:
- An attractive remuneration + monthly bonus. Referral bonuses.
- Different shifts. Transport costs covered.
- Full training – provided by the client.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Open-minded management team promoting innovation, personal and professional development.
- Manage and serve as the main point of contact for live services.
- Monitor live operations and make sudden, late-notice changes when necessary.
- Proactively solve real-time issues before and as they emerge.
- Troubleshoot client and driver issues.
- Work in collaboration with other team members to improve operational performance.