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Започни своя Стаж като Trainee Customer Excellence Expert

София

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Описание на позицията

Methodia is a leading IT product-driven company focused on developing bespoke end-to-end solutions for Utilities, Telecoms and other household-related service suppliers. For nearly a decade our highly innovative home-grown “Utility & Telecom Suite” product and tools enable companies all over the globe to successfully optimize and automate their business processes, and helps them boost their digital transformation and competitive agility to reach success.

We are looking for a bright Trainee Customer Excellence Expert to provide enterprise-level support to our customers.

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Отговорности

Responsibilities: 

  • Take ownership of customer issues reported and see problems through to resolution 
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Configure and setup customer solutions
  • Support clients in daily software tasks
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles

Изисквания

  • Requirements: 
  • BS degree in Information Technology, Computer Science or equivalent
  • Excellent command of English
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Advantages: 
  • Proven working experience in enterprise customer/technical support
  • Basic knowledge of ERP/CRM systems, utilities and scripting
  • Good knowledge of German, Spanish or Italian